Terms of Service
Plain-English summary first. Full legal text below. Governing law: England & Wales.
Note: this is a public draft. Before launch this document must be reviewed by qualified UK legal counsel. Treat the text below as a placeholder structure, not legal advice.
Plain-English summary
- You pay your subscription, you get access. Cancel any time, you keep access until the end of your billing period.
- Your data is your data. We don't claim ownership; you can export it at any time and delete your account.
- Don't use Vupiy for illegal activity, fraud, or to abuse our infrastructure.
- We try our best on uptime & security but the service is provided "as-is" within UK law.
- Any disputes are governed by English & Welsh law.
1. The agreement
By signing up for Vupiy you agree to these Terms and our Privacy Policy. If you sign up on behalf of a company you confirm you have authority to bind that company.
2. Subscription & billing
- Plans, prices and features are described on the Pricing page.
- Billing is recurring at the cadence you choose (monthly, quarterly, biannual, annual).
- You can upgrade, downgrade, or cancel at any time from in-app Settings.
- Upgrades are pro-rated. Downgrades take effect at the next billing period.
- Cancellation is immediate; access continues until the period ends.
- Prices are exclusive of UK VAT (added at checkout where applicable).
3. Data ownership & portability
- You own all data you upload to Vupiy.
- We process your data only to operate the service, in line with the Privacy Policy.
- You can export your data as Excel or PDF at any time.
- Practice plan customers can use the public REST API to extract data.
- If you cancel, your data remains exportable for 30 days, then is permanently deleted.
4. Acceptable use
You agree not to:
- Use Vupiy for illegal activity or to facilitate fraud
- Attempt to bypass authentication, rate limits, or security controls
- Reverse-engineer, scrape, or republish Vupiy's interface
- Send spam, malware, or unsolicited content via Vupiy email/WhatsApp delivery
- Use the service in a way that disproportionately impacts other customers
Breach of acceptable use can result in suspension or termination without refund.
5. Service availability
We aim for 99.9% monthly uptime but Vupiy is provided on a best-effort basis. Live status is at status.vupiy.co.uk. Scheduled maintenance is announced in advance where possible.
6. Stripe & third parties
Per-tenant Stripe accounts are governed by Stripe's terms. Vupiy is not a payment processor, does not handle settlement, and adds no markup on Stripe fees. You are responsible for compliance with Stripe's terms when you connect your Stripe account.
7. Tax compliance disclaimer
Vupiy provides accounting and invoicing tools but is not a substitute for qualified accounting or tax advice. You are responsible for the accuracy of your VAT, Self-Assessment, payroll, and other UK tax filings. Where Vupiy generates VAT-ready data, the legal responsibility for the submission remains with you (or your accountant).
8. Liability
To the extent permitted by UK law, Vupiy's total liability under these Terms is limited to the amount you paid us in the 12 months preceding the claim. We exclude liability for indirect, consequential, or third-party losses (including but not limited to lost profit, lost data after the export window, regulatory fines).
9. Termination
You can terminate at any time. We may terminate or suspend your account if you breach these Terms or fail to pay. On termination, we will delete your data after the 30-day export window unless we have a legal obligation to retain it (UK accounting record retention).
10. Changes to these Terms
We may update these Terms. Material changes will be emailed and surfaced in-app. Continued use after the effective date constitutes acceptance.
11. Governing law
These Terms are governed by the laws of England & Wales. Disputes are subject to the exclusive jurisdiction of the courts of England & Wales.
12. Contact
Questions about these Terms: [email protected].